REFUND POLICY
At our online ecommerce store, we value your satisfaction and want you to have a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products, such as perishable items or personalized/customized goods, may not be eligible for a refund unless they are defective or damaged.
To initiate a return, please contact our customer support team with your order details and reason for return. We will provide you with a return authorization number and detailed instructions on how to proceed. Please ensure that the item is securely packaged and include all accessories and documentation.
Once we receive the returned item, our team will inspect it to verify its condition. If the return is approved, we will process your refund within 5-7 business days. The refund will be issued in the original form of payment used during the purchase.
Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item is defective or damaged. We recommend using a trackable shipping service for your return.
If you have any further questions or concerns, please don't hesitate to contact our customer support team. We are here to assist you.